Refund & Cancellation Policy

1. Overview

MenuCraft is a digital service that provides AI-generated restaurant menu designs. This policy explains our refund and cancellation terms for all purchases made through our Service.

2. Digital Services — No Refunds

All purchases are final. We do not offer refunds for digital services.

MenuCraft provides digital content and services that are delivered immediately upon purchase. In accordance with EU consumer protection regulations, you acknowledge and agree that:

• The Service begins immediately upon payment confirmation
• You expressly consent to the immediate performance of the Service
• You acknowledge that you lose your right of withdrawal once the digital content delivery begins

3. What This Applies To

• Credit Packs: 100 credits for $10 USD and 300 credits for $25 USD.
• Used Credits: Credits that have been used to generate menu designs.
• Unused Credits: Credits that remain in your account but have not been used.

4. EU Right of Withdrawal Waiver

Under Article 16(m) of Directive 2011/83/EU, the right of withdrawal does not apply to contracts for the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer's prior express consent and acknowledgement that they thereby lose their right of withdrawal.

By completing a purchase on MenuCraft, you:

• Expressly request that performance of the Service begins immediately
• Acknowledge that you will lose your right of withdrawal upon delivery of the digital content
• Confirm your understanding and agreement to these terms

5. Cancellation Policy

MenuCraft operates on a credit-based system without recurring subscriptions. Therefore:

• No recurring charges: All purchases are one-time payments. There are no subscriptions to cancel.
• Credits do not expire: Purchased credits remain in your account indefinitely until used.
• Account closure: You may close your account at any time. However, any remaining credits will be forfeited and are non-refundable.

6. Exceptions

In exceptional circumstances, we may consider refunds or credits at our sole discretion:

• Technical failures: If our Service experiences a significant technical issue that prevents you from using purchased credits, we may provide replacement credits. Credits spent on a design or change that fails are returned automatically.
• Duplicate charges: If you are accidentally charged multiple times for the same purchase, we will refund the duplicate charges.
• Unauthorized transactions: If you report an unauthorized transaction on your account within 48 hours, we will investigate and take appropriate action.

These exceptions are evaluated on a case-by-case basis and do not guarantee a refund or credit.

7. Dispute Resolution

If you believe you are entitled to a refund or have a dispute regarding a charge:

1. Contact us at [email protected] with details of your purchase and concern
2. Include your account email and transaction date
3. Describe the issue clearly and what resolution you are seeking
4. We will respond within 48 hours during business days

We are committed to resolving disputes fairly and will work with you to find an appropriate solution within the bounds of this policy.

8. Chargebacks

If you initiate a chargeback or dispute with your payment provider without first contacting us, we reserve the right to:

• Suspend or terminate your account
• Revoke access to any credits or generated content
• Pursue recovery of the disputed amount plus any applicable fees

We encourage you to contact us first to resolve any issues before involving your payment provider.

9. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated effective date. The policy in effect at the time of your purchase will apply to that transaction.

10. Contact Us

For questions about this policy or to request assistance: